Privacy Policy

1. Introduction

Welcome to BulkTrackPro. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and our related services (collectively, the "Service"). This policy applies to our business customers ("Partners") who subscribe to our Service and their customers ("End-Customers") who use the App to place orders with our Partners.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We collect information in several ways, including information you provide directly to us, information we collect automatically, and information we receive from third parties.

2.1 Information You Provide to Us

For Partners (Our Business Customers):

• Account Information: When you register for an account, we collect your name, business name, email address, phone number, physical address, and account credentials.
• Subscription & Billing Information: To process your subscription payments, we collect payment details (e.g., credit card number, billing address) through our secure payment processor, Stripe.

For End-Customers (Customers of our Partners):

• Order Information: When you place an order through the App, we collect your name, delivery address, email address, and phone number on behalf of the Partner.
• Payment Information: Your payment card details are collected and processed directly by our payment processor (Stripe). We do not store your full credit card number on our servers.

2.2 Information Collected Automatically

• Device Information: We collect information about your mobile device, such as the device model, operating system version, and unique device identifiers.
• Location Data: With your permission, we collect your precise location data to enable features like AR Measurement and Map Measurement.
• Camera Access: To use the AR Measurement and QR Code scanning features, we require access to your device's camera.

3. How We Use Your Information

We use the information we collect to provide and manage the Service, process transactions, communicate with you, and for analytics and security purposes.

• To provide and maintain the Service
• To process orders and payments
• To send order confirmations, delivery updates, and receipts
• To provide customer support and respond to inquiries
• To improve and optimize the Service
• To detect and prevent fraud and security issues
• To comply with legal obligations
• To send important notices about changes to our terms or policies

4. How We Share Your Information

We do not sell your personal information. We share information with our Partners (your supplier), with service providers (like Railway, Supabase, Stripe, Google Maps), for legal reasons, or in case of a business transfer.

4.1 With Partners

When End-Customers place orders, their information is shared with the Partner (supplier) to fulfill the order and provide customer service.

4.2 With Service Providers

We share information with third-party service providers who help us operate the Service:

• Railway: Cloud hosting platform
• Supabase: Database and authentication services
• Stripe, Square, PayPal: Payment processing
• Telnyx and Twilio: SMS text messaging
• Resend: Email delivery
• Cloudinary: Image storage
• Google Maps: Geocoding and routing services
• QuickBooks: Accounting integration

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We use industry-standard security measures to help protect your personal information, but no system is 100% secure.

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• PCI-compliant payment processing through Stripe

While we implement reasonable security measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. Partners may request deletion of their data by contacting us, subject to legal retention requirements. End-Customer data is retained according to the Partner's data retention policies and legal requirements.

7. Your Rights and Choices

You can manage your account information, location permissions, and camera access through your device or account settings.

• Access and Update: You can access and update your account information through the App or by contacting us.
• Delete Account: You may request deletion of your account and data by contacting support.
• Location Permissions: You can disable location access in your device settings, but this may limit certain features.
• Camera Access: You can disable camera access in your device settings, but this will prevent use of AR and QR code features.
• Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link or contacting us.

Depending on your location, you may have additional rights under data protection laws such as GDPR or CCPA, including the right to access, correct, delete, or port your data.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this policy from time to time and will notify you by posting the new policy on this page. We will also notify you via email or in-app notification for material changes. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@bulktrackpro.help.

12. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at support@bulktrackpro.help.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze usage patterns, and provide personalized content. You can control cookies through your browser settings.

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

14. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

15. SMS/Text Messaging Program

When you provide your mobile phone number to BulkTrackPro or one of our Partners — for example, when placing an order or creating an account — you consent to receive recurring SMS text messages related to your account and orders. These may include order confirmations, delivery and driver-assignment notifications, account alerts, one-time login passcodes (2FA), and customer-care replies.

We will not sell or share your mobile phone number, SMS opt-in, or consent with third parties or affiliates for their own marketing or promotional purposes.

• Message frequency varies based on your account activity and orders.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Consent to receive text messages is not a condition of any purchase.
• Reply STOP to any message to unsubscribe, or HELP for help.

SMS messages are delivered through our messaging providers (such as Telnyx and Twilio). Carriers are not liable for delayed or undelivered messages. For help, contact us at support@bulktrackpro.help.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at: